Effective Date: 8/7/2024

1. Introduction

Welcome to Sparkling Ceylon Gems. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, mailing address, phone number, and payment information.
• Order Information: Details of products purchased, order dates, and delivery information.
• Technical Information: IP address, browser type, operating system, and browsing behavior on our website.
• Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance your browsing experience.

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery.
• Communication: To communicate with you about your orders, inquiries, and promotional offers.
• Personalization: To personalize your experience on our website and recommend products.
• Improvement: To improve our website, products, and services based on user behavior and feedback.
• Legal Compliance: To comply with legal obligations and protect our rights.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our business, such as payment processors and shipping companies.
• Legal Requirements: When required by law or in response to legal processes to protect our rights and the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behavior on our website. You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience on our website.

6. Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Opt-Out: Opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the information provided below.

8. Third-party Content

Some content, products, and services available through our Service may include materials from third parties. Links on this site may direct you to third-party websites that are not affiliated with us. We do not examine or evaluate the content or accuracy of these third-party materials and websites, and we do not warrant or assume any responsibility for them.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please review the third party’s policies and practices carefully before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. Your continued use of our website after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sparkling Ceylon Gems
No. 16 Dazzling Range, Thapodaramaya Road, 20022, Hanthana,
Kandy, Sri Lanka
Email: info@orderceylongems.com
Phone: +94 (0)777308112