Effective Date: 8/7/2024

1. Introduction

Welcome to Sparkling Ceylon Gems. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

2. Use of the Website

• Eligibility: You must be at least 18 years old to use our website.
• Account: You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.
• Prohibited Activities: You agree not to use our website for any unlawful purpose or in any way that could harm, disable, or impair our services.

3. Products and Services

• Product Descriptions: We strive to ensure that the product descriptions and images on our website are accurate. However, we do not warrant that the descriptions, colors, or other content are completely error-free.
• Pricing: All prices are listed in multiple currencies and are subject to change without notice. We reserve the right to correct any pricing errors. All prices listed in our shop include shipping and taxes
• Products & Services: We strive to display the colors and images of our products as accurately as possible in our store. However, we cannot guarantee that the colors you see on your computer monitor will be correct and the exact same.
  
• Orders: We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product availability, errors in the description or price, or any other issue.

4. Payment and Shipping

• Payment: We accept various payment methods as listed on our website. By providing payment information, you represent that you are authorized to use the payment method.
• Shipping: We will process and ship orders in accordance with our Shipping Policy. Delivery times are estimates and not guaranteed.

5. Returns and Refunds

• Returns: We accept returns in accordance with our Return Policy. Please refer to our Return Policy for detailed information.
• Refunds: Refunds will be issued to the original payment method after we have received and inspected the returned item.

6. Intellectual Property

All content on our website, including text, images, graphics, logos, and software, is the property of Sparkling Ceylon Gems or its content suppliers and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Information Accuracy, Completeness, and Timeliness

We do not guarantee the accuracy, completeness, or timeliness of the information provided on this site. The content is intended for general informational purposes only and should not be solely relied upon for making decisions. Always consult primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may include historical information, which is provided for reference purposes only and may not be current. We reserve the right to modify the content of this site at any time, but we are under no obligation to update any information. It is your responsibility to monitor changes to our site.

8. Return Policy

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item. To qualify for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Please note that we do not offer refunds on any payments made to us. Once we have received the returned item, you will be sent a similar item that meets your requirements.

To initiate a return, please contact us at info@orderceylongems.com. We are not responsible for the shipping costs associated with returning the item, nor are we liable for any issues that may occur before the item reaches us. For your protection, we recommend using a delivery service that insures the value of your purchase. Items sent back to us without first requesting a return will not be accepted.

9. Limitation of Liability

To the fullest extent permitted by law, Sparkling Ceylon Gems shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website after any changes indicates your acceptance of the updated terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Sparkling Ceylon Gems
No. 16 Dazzling Range, Thapodaramaya Road, 20022, Hanthana,
Kandy, Sri Lanka
Email: info@orderceylongems.com
Phone: +94 (0)777308112